Society • 13 March, 2020

Cost of cancelled overseas flights to be refunded

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Kazakhstan reduced the number of regular flights to Germany, Great Britain, the Netherlands, Hungary, the Czech Republic, Poland, Turkey, Ukraine, Belarus, the UAE and Georgia.

Meeting with representatives of foreign airlines over coronavirus was held on March 12, 2020. Due to the reduction in the number of flights, foreign airlines were recommended to issue a full refund of tickets or rebooking without penalties.

Due to the reduction of flights, passengers who have tickets for cancelled flights since March 16 this year can issue a refund of air tickets at the place of purchase.

Passengers can contact the airline for all questions using the following numbers:
Turkish Airlines: +7 727 3123250, 51, 24 hours a day;
Belavia: +7 7172 320241, from 09-00h to 19-00h.;
Fly Dubai: +7 800 070 2833, (free call from a mobile phone), 24 hours a day;
Etihad Airways: + 7 800 5556248, 24 hours a day;
Pegasus Airlines: + 7 705 5558444, 24 hours a day;
Uzbekistan Airways: +7 7172 910459, 60; from 9-00h to 18-00h;
Air Astana: +7 7172 584477, +7 727 2444477, +7 702 7024477, 24 hours a day;
SCAT: +7 7252 998880, around the clock.

Aviation administration of Kazakhstan operates a 24-hour call centre at 8(7172) 64 58 41.

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